Search: How to Find, View and Edit a Giftnote via Shopify Orders

You can easily check if an order includes a Giftnote and open it directly from Shopify. Here’s how.

Written By Giftnote Team

Last updated About 18 hours ago

Heads up — Giftnote v3 is here and the app looks different. We have just launched a completely new interface, so some screenshots and menu names in this article are still from the old version. We are updating the help docs over the next few days. In the meantime, if you get stuck, email support@giftnote.com and we will help you out.

1. Add the Giftnote Block to Your Order Page

  1. In your Shopify admin, open Orders.

  2. Select any order.

  3. Click Customize or Add block in the order details layout.

  4. Select the Giftnote block.

This block will now appear in the order view whenever a Giftnote is attached to the order.

2. View and Open the Giftnote

  • If the order includes a Giftnote, it will display inside the block you added.

  • Click the Giftnote to open it directly in the Giftnote app.

  • From there, you can view, edit, or update the message.

3. Current Limitation (Temporary Workaround)

  • This method is a temporary workaround while we release the full search function inside the app.

  • You’ll still be able to access and edit any Giftnote, but only by clicking it from the order page.

  • We’ll update this article once the search functionality is live.

Need Help?

Contact support via live chat or email us at support@giftnote.com and we’ll help you get set up.