How to set up Attentive Integration

Use our integration with Attentive for total control and customization of the gifting journey.

Set up transactional emails and optional SMS with Attentive

• Emails triggered by Giftnote via Attentive are always sent as transactional.
• SMS will only be sent if the recipient has explicitly opted into SMS through Attentive.
• If they haven't opted in, they’ll still receive the email, but not the SMS.

To encourage more SMS opt-ins, we recommend adding a sign-up link to your SMS message template. This can be done inside Giftnote.

To add a sign-up link to your SMS template:

• Open the Giftnote App inside your Shopify Admin
• Go to Settings > Notifications
• Edit the SMS message template
• Include your Attentive SMS opt-in link directly in the text

Example: “You just received a gift 🎁 Sign up to view it via SMS: [opt-in link]”

Configure Attentive from the Giftnote Dashboard

• Open the Giftnote App inside your Shopify Admin
• Navigate to Settings > Integrations
• Find the Attentive integration and click configure

• You can configure the integration settings from this screen.

• You'll be redirected to Attentive to approve the integration
• Review the permissions

• Click allow to authorize the connection
• You'll be back in Giftnote with the Attentive integration now "disabled"

• Open the modal again
• Send test events

• Check events are coming through by creating a new journey

• Start a new journey from scratch

• Check you're able to see all available Giftnote events

• You can now create flows based off these events as triggers

Create your journey in Attentive

• Start a new journey and choose Flow
• Create a new email in the flow
• Use personalization for the recipient name:
  • {{triggerEvent.custom['To']}}
• Suggested subject line: You just received a gift from!
• Build your email using these available Giftnote variables:
  • {{triggerEvent.custom['From']}} – Sender name
  • {{triggerEvent.custom['Message']}} – Gift message
  • {{triggerEvent.custom['To']}} – Recipient name
  • {{triggerEvent.custom['ScheduledTime']}} – Delivery time

This gives you full control over the gifting experience while Giftnote continues to handle delivery and timing.

• When you're ready, head back to Giftnote Admin
• Enable Attentive and hit Save

• Events will now be sent to Attentive!

Please reach out if you need support! hello@giftnote.com