How can we help you?
Below you’ll find quick onboarding steps and answers to most questions. If you get stuck, send us a message in the chat or email support@giftnote.com
Free plan: Gift Audit
See how much of your store is already gifting, and what you might be missing. Gift Audit is included on every plan, including the free plan.
Getting started
Install Giftnote and go live, step by step. Want us to do it? Email support@giftnote.com for a complimentary onboarding on any paid plan. We aim to have you set up within 48 hours.
September 2026 update: what's new
Our big September update rebuilt the Giftnote app. If you used Giftnote before, start here to see what moved and what's new.
Gift messages
Let shoppers add a gift message and choose when it's delivered. Included on the Core and Professional plans.
Gift cards and store credit
Sell digital gift cards and issue store credit, delivered straight to the recipient. Included on the Core and Professional plans.
Multi Gift (corporate gifting)
Let a company or customer send gifts to many people in one order, each with their own message. Professional plan.
Analytics and definitions
What your Giftnote analytics, metrics and notification emails mean.
Integrations
Integrating Giftnote with other Apps
FAQ and troubleshooting
Quick answers to the most common questions from Shopify merchants setting up or managing Giftnote.