5. Customizing SMS

Which Giftnote notifications have an SMS version, where to edit the text, and the quick fields you can use.

Written By Giftnote Admin

Last updated About 1 hour ago

Giftnote SMS messages can be edited in the app. You can use a range of quick fields to personalise them.

The SMS template editor, with quick-insert fields and a live preview.

Which notifications have an SMS version?

Not every notification has an SMS message to edit. SMS is sent to gift recipients only, on two notifications:

  • Gift Order - Gift Message Delivered
  • Gift Card - Delivered to Recipient

On the Notifications page, these two rows show an SMS (speech bubble) icon next to the email icon.

SMS is sent from Giftnote directly, even if you use Klaviyo or another integration for email.

Accessing SMS options

  1. Open Notifications. In the Giftnote app, click Settings in the left navigation, then Notifications.
  2. Open the notification. Click Gift Order - Gift Message Delivered or Gift Card - Delivered to Recipient.
  3. Edit the SMS. Under Channels, find SMS and select Edit template. Edit the message in the SMS body.

SMS messages can use emojis, regular text, links and Giftnote quick insert fields. For example, you can add an opt-in link from your SMS marketing app (such as Attentive) to the SMS body.

Quick insert fields

Quick insert fields add details from each gift to your SMS, such as the recipient's name, the sender's name and the gift message. The Quick insert list in the editor shows the fields for that notification. Pick one from the list, or type your own {{ Tag }}. It's filled in at send time.

Gift Order - Gift Message Delivered:
{{ To }} {{ From }} {{ Message }} {{ Order Name }} {{ Customer }} {{ Recipient Email }} {{ Recipient Phone }} {{ Customer Email }} {{ Delivery Method }} {{ Scheduled Date }} {{ Shop Name }} {{ Shop URL }} {{ Shop }} {{ Sender }} {{ Order Items }} {{ Tracking Number }} {{ Tracking Url }} {{ Carrier }} {{ Estimated Delivery }} {{ Shipped Date }}

Gift Card - Delivered to Recipient:
{{ To }} {{ From }} {{ Sender }} {{ Message }} {{ Value }} {{ Currency }} {{ Code }} {{ Gift Card Value }} {{ Gift Card Currency }} {{ Gift Card Code }} {{ Order Name }} {{ Customer }} {{ Customer Email }} {{ Recipient Email }} {{ Recipient Phone }} {{ Delivery Method }} {{ Scheduled Date }} {{ Shop Name }} {{ Shop URL }} {{ Shop }}

For example, {{ To }} shows the gift recipient, {{ Sender }} the gift sender and {{ Message }} the gift message. For gift cards, {{ Value }}, {{ Currency }} and {{ Code }} show the card's value, currency code and code.

Saving changes

After making your changes, save if a save bar appears.

SMS availability and sender ID

Is SMS included in my plan?
Yes. SMS is included on the Core and Professional plans.

Can I add links to an SMS?
Yes. Links are allowed in the SMS body, for example an Attentive opt-in URL.

Can I turn SMS off?
Yes, per notification. Go to Settings → Notifications, open Gift Order - Gift Message Delivered or Gift Card - Delivered to Recipient, and turn the SMS switch off under Channels. Do this on both notifications to stop all SMS.

Can I change the SMS sender ID?
Chat with us if you'd like to explore this.