5. How to resend messages
How to check and resend an individual notification from a gift order's Notifications card when a message fails to deliver, without sending duplicates.
Written By Giftnote Admin
Last updated About 1 hour ago
Giftnote gift orders can be resent from within the app. This may be needed if the recipient accidentally deleted the message or lost it in their inbox, if a notification failed to deliver, or if you want to re-trigger a specific message to the recipient or the customer.
Resending a notification
Open the Giftnote app in your Shopify admin and select Gift orders. Locate the order that needs to be resent. Use the search icon and Filter at the top of the list to narrow the results, then select the order to open it.
Wait for the order page to finish loading before you do anything else. While it loads, notifications that have already gone out can briefly look as if they haven't been sent.
Find the Notifications card on the right of the order page. Each notification the order can send (for example, the recipient's gift message, or the customer's confirmation email) is listed as its own row, with who receives it (Customer or Recipient) and its current status.
Once the page has loaded, select Resend on a notification that shows Sent. Resend it once, then check the Timeline before sending again.
A notification that hasn't gone out yet shows Send now instead. Selecting it sends that notification straight away, ahead of its normal trigger. For the gift message, that means before the parcel arrives. It may also already have gone out, and sending it can give the recipient a duplicate. Check the Timeline first (see below). If it shows the notification never went out, chat with us using the chat button in the help centre or in the app, or email support@giftnote.com.
To send the gift message to the recipient again, use Gift Order - Gift Message Delivered. Gift Order - Confirmed and Gift Order - Complete go to the customer who placed the order.
Check whether a message was sent
Open the Timeline card on the order page and select Notifications. Each send is listed with its status and who received it (Customer or Recipient). On the Notifications card, a notification that has gone out shows Sent and when it was sent.
If the recipient's email address or phone number was wrong, correct it first with Edit on the Gift Message card. Saving the edit doesn't resend anything, so check the Timeline, then resend if the recipient still needs the message.