3. Definitions: Emails

The notification events Giftnote sends for a gift order — confirmed, complete, and delivered — and how they replace the older per-method emails.

Written By Giftnote Admin

Last updated About 1 hour ago

Giftnote uses a small set of notification events. Each is sent by email, the gift message to the recipient can also go by SMS, and events can be passed to your connected integrations. Integrations receive them under different names (for example Placed Gift Order and Received Gift Order); see Klaviyo Giftnote Events. This section covers briefly what each event is used for.

Accessing all Giftnote app notifications

Open a gift order and scroll to the Notification Triggers card, or go to Settings > Notifications to configure them for the whole shop.

Gift Order - Confirmed

Sent to the sender when the order is confirmed. Covers what used to be three separate emails in the previous version of the app (order scheduled, order tracked, and the generic confirmation) — the content adapts to the delivery method (send now, scheduled, on delivery, or on fulfillment). It shows the customer their gift message.

Gift Order - Complete

Sent to the sender (the customer) once their gift message has been delivered to the recipient.

Gift Order - Gift Message Delivered

This is the message sent to the recipient — arriving on order, on a scheduled date, when the order is fulfilled, or when the product has arrived, depending on the order's delivery method. It contains the message and the products ordered by the sender.

Gift card / store credit emails

Gift card and store credit orders have their own event set:

  • Gift Card - Confirmed (Customer). Sent to the customer when their gift card order is confirmed. It covers the older "Gift card scheduled" confirmation.
  • Gift Card - Complete (Customer). Sent to the customer when their gift card delivery is fully complete. It covers the older "Gift card delivered" confirmation, which showed the card value, a placeholder code and the sender's message.
  • Gift Card - Delivered to Recipient (Recipient). The gift card delivery email sent to the recipient with their code. It can also go by SMS.
  • Gift Card - Store Credit Issued (Recipient). Sent to the recipient when store credit has been added.
  • Gift Card - Generic (Recipient). For gift cards that complete on confirmation, with no message and no scheduled delivery. It covers the older "Gift Card & Store Credit" email for cards with no message set, which contained the gift card value and code.
  • Gift Card - Redeemed (tracking only). A usage signal sent to marketing integrations. It sends no email.

Multi-gift emails

Multi-gift (group gift) orders have their own events, listed under Multi Gift in Settings > Notifications.