2. Klaviyo Giftnote Events
The current Klaviyo, Attentive, and Iterable event names Giftnote sends for gift orders, gift cards, and multi-gift orders.
Written By Giftnote Admin
Last updated 4 minutes ago
These are the events Giftnote sends to Klaviyo. Attentive, Iterable and Ometria get the same events. Use this list to pick the event that starts each of your flows (automated emails).
To choose which events Giftnote sends, go to Settings → Integrations in the Giftnote app and select Settings on the Klaviyo card. Under Notification Events, switch each event on or off (or use Enable All / Disable All). Select Edit to change the metric name Klaviyo receives, Preview to see the payload, and Test or Test All to send test events.
The events are grouped into gift orders (events that include products), gift cards and store credit (events without products), and multi gifts. The fields in an event depend on the gift. Select Preview on an event to see exactly what it carries.
Each event lists its triggers, the moments that send it. Send Now, Send Later (a scheduled time) and On Delivery (when the package arrives) match the delivery option the customer picked.
Gift order events
Placed Gift Order
Giftnote sends this when a customer places a gift order with a scheduled or on-delivery message. For the customer (sender). Contains the products, gift card, message, and the send time or delivery tracking the sender chose. Triggers: Send Later, On Delivery.
Placed Gift Order includes a Delivery Method property: Send Now, Send Later, On Delivery or On Fulfillment. Use it to split one flow by delivery method.
Gift Order Delivered
Giftnote sends this once the gift message has gone to the recipient. For the customer (sender), to confirm their gift arrived. Contains the products, gift card and message. Triggers: Send Now, Scheduled Time, Package Delivered.
Received Gift Order
Delivers the gift message to the recipient. For the recipient. Contains the products, gift card and message. Triggers: Send Now, Scheduled Time, Package Delivered, Resend Message.
Gift card / store credit events
Purchased Gift Card
A customer bought a gift card with a message and Giftnote has processed it. For the customer (sender). Contains the gift card details, message and send time. Triggers: Send Later.
Gift Card Delivered
The gift card and message have gone to the recipient. For the customer (sender). Contains the gift card details and message. Triggers: Send Now, Scheduled Time.
Received Gift Card
Delivers the gift card and message to the recipient. Contains the gift card details and message. Triggers: Send Now, Scheduled Time, Resend Message.
Gift Card
A gift card bought with no message, or a gift card resent on its own. For the customer or the recipient. Contains the gift card details only. Triggers: Self Purchase, Resend Gift Card.
Issued Store Credit
You issued store credit from the Giftnote app. Sends the customer or recipient the code and card details. Triggers: Store Credit.
Redeemed Gift Card
Someone spent some or all of a gift card. Use it to tell the customer or recipient their remaining balance. Triggers: Gift Card Spent.
Multi-gift events (new in the September update)
Multi Gift Created: a corporate buyer submitted a Multi-Gift order. Triggers: Multi Gift request received.
Multi Gift Approved: a submitted Multi-Gift order was approved. Triggers: Multi Gift approved.
Multi Gift Complete: every gift in a Multi-Gift order has been delivered. Triggers: All gifts delivered.
Flows built before the September update
The older Klaviyo events Giftnote - Order Scheduled and Giftnote - Order Tracked both map to Placed Gift Order. Shops that used Giftnote before September 2026 keep sending both legacy metric names, so your existing flows keep working. Use the names above for new flows.
Why these names differ from Settings → Notifications
Settings → Notifications lists the same gift moments under its own labels, for example Gift Order - Confirmed and Gift Card - Delivered to Recipient. Those labels control Giftnote's own emails and SMS. Klaviyo receives the event names on this page, or the name you set with Edit.